At Sithara Silks, we strive to provide the finest quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to assist you.

The website is : https://sitharasilks.com/

Return Policy

1. Return Window

Customers can request a return within 7 days of receiving the product.

2. Return Requirements

To be eligible for a return:

• The product must be unused, unwashed, and in its original condition.
• Unboxing Video Of The Product Is Must. For Replacement, If Product is Damaged or Defected Recieved.
• Colours may vary slightly due to different light effects and mobile phone display.
• It should be returned with all tags, packaging, and accessories intact.
• You must provide proof of purchase (e.g., invoice or order receipt).

3. Non-Returnable Items

The following items are not eligible for returns:

• Customized or altered products.
• Items purchased during clearance sales or marked as “Final Sale.”
• Damaged products due to mishandling by the customer.

4. Return Process

To initiate a return:

1. Contact Us: Email us at sitharasilks19@gmail.com or call +91 7580-833333 with your order details and reason for return.
2. Approval: Once approved, you will receive return instructions and the return address.
3. Ship the Product: Ensure the product is securely packaged to avoid damage during transit.

5. Return Shipping

• Customer Responsibility: The cost of return shipping is borne by the customer unless the return is due to an error or defect.
• Company Responsibility: If we sent the wrong or defective product, we will cover the return shipping charges.

Refund Policy

1. Refund Eligibility

Refunds will be issued for:

• Approved returns that meet the conditions outlined in the Return Policy.
• Canceled orders (if canceled within 24 hours of placement).

2. Refund Process

Once the returned item is received and inspected, we will:

• Notify you of the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 14 working days.

3. Cancellation Policy

• Orders can be canceled within 24 hours of placement.
• After 24 hours, cancellations will be processed according to our return policy.

4. Non-Refundable Items

The following items are not eligible for refunds:

• Customized or altered products.
• Clearance or discounted items marked as “Final Sale.”

5. Refund Processing Time

Refunds typically take 14 working days after approval to reflect in your original payment method.

Contact Information

If you have any questions about returns or refunds, feel free to contact us:

• Email: sitharasilks19@gmail.com
• Phone: +91 7580-833333
• Address: Sithara Silks , Karuvelipady, Thoppumpady, Kochi, Kerala 682005

We value your trust and are committed to resolving your concerns efficiently!