Sithara Silks is dedicated to ensuring a smooth and timely delivery of your orders.

The website is : https://sitharasilks.com/

1. Shipping Timeline

Orders are processed within 1-3 business days of placement and typically delivered within 7-10 business days after dispatch. Delivery times may vary based on your location and external factors such as weather or courier delays.

2. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment through our courier partner’s website.

3. Shipping Charges

• Domestic Shipping: Shipping charges are calculated at checkout based on the delivery location and weight of the items.
• Free Shipping: Available for orders above a specific value (details available on the checkout page).

4. International Shipping

Currently, Sithara Silks ships only within India. We are actively working to introduce international shipping in the near future.

5. Handling Delays

While we strive to meet the delivery timelines, certain delays may occur due to unforeseen circumstances. Customers will be promptly notified in such cases.

6. Lost or Damaged Packages

If your package is lost or arrives damaged:

• Lost: Contact our support team immediately to initiate an investigation with the shipping carrier.
• Damaged: Provide photographs of the damaged package and product within 48 hours of receipt. We will resolve the issue promptly, either through a replacement or refund.
• Unboxing Video Of The Product Is Must. For Replacement, If Product is Damaged or Defected Recieved.
• Colours may vary slightly due to different light effects and mobile phone display.

7. Return Shipping

For product returns, please refer to our Return Policy for detailed instructions.

• Customer Responsibility: Return shipping costs are borne by the customer unless the return is due to a shipping error or defective product.

Contact Information

If you have any questions about shipping, please contact us:

• Email: sitharasilks19@gmail.com
• Phone: +91 7580-833333
• Address: Sithara Silks , Karuvelipady, Thoppumpady, Kochi, Kerala 682005

We are committed to providing you with a seamless delivery experience. Thank you for choosing Sithara Silks!